Shipping & Returns Policy

To ensure satisfaction with your order, inspect the products upon delivery. Refunds or exchanges are not available once the products are delivered as ordered. All sales are final due to the perishable nature of our products.

We will replace items in the rare event that:

• The product is damaged or spoiled during transit.
• The product is not delivered frozen or at the required temperature.
• The product has a manufacturing defect.

If any of these issues occur, return the products to the delivery person with a note on the delivery receipt. Contact our customer service through the website’s contact link, providing details of the return, order number, and delivery date.

Returned items must include a copy of the original receipt. Exchanges or refunds cannot be processed for opened or used products unless defective.

We are not responsible for undelivered products due to incorrect address information or the recipient’s unavailability.

For orders paid by credit card, debit card, or net banking, refunds may take one to three weeks to reflect on your statement. Cash refunds are not available.

Return & Exchange Policy

You are responsible for shipping costs for returns. Shipping fees are non-refundable, and return shipping costs will be deducted from any refund issued.

Non-Refundable/Non-Returnable Products/Services:

Products not stored at -18°C or mishandled after delivery will not be accepted for return or refund.